- February 24, 2026
- Categories: Digital Marketing
The Role of AI in Modern Email Marketing
Email marketing is a strong way to reach customers online. You might see this every day in your inbox. However, it has evolved in recent years. Brands send the same messages to everyone. They use AI for email marketing to create more organised campaigns.AI matters a lot now, because people sent and received more than 376 billion emails daily in 2025. Can you imagine trying to stand out in that crowd?
Nowadays, smart targeting is no longer optional. That’s where AI steps in. Companies use AI to save time and get better results.
In this blog, we will cover:
Here’s how it works:
Nowadays, smart targeting is no longer optional. That’s where AI steps in. Companies use AI to save time and get better results.
In this blog, we will cover:
- How does AI play a role in email marketing?
- How to use AI for email marketing effectively?
- How does AI predict what customers will do?
- How does AI sort users?
- How does one use AI responsibly?
AI in Email Marketing
AI in email marketing uses systems to analyse customer data and make decisions based on it. Here’s what they can do:- AI tools study behaviour like clicks.
- They also study purchases and browsing habits.
- They predict what content works best for you.
- It also helps you choose the best subject line.
How Does AI Deliver Relevant Emails?
Customers want to get relevant emails. Basic personal touches are no longer enough. AI makes emails feel more personal. It studies behaviour, not just adding names or location.Here’s how it works:
- It studies past purchases.
- It tracks browsing behaviour.
- It finds products people like.
- It adjusts offers in real time.
- It sends emails after user actions.

How Does AI Help with Email Copy?
Writing emails for different groups of people takes time. A single campaign often needs several versions. Generative AI makes all this work faster and easier. This is a key benefit of artificial intelligence email writing.What AI Can Create
AI tools can create:- Catchy subject line
- Emails about your product
- Sales emails
- Reminder emails
- Emails in a different tone
How Can AI Improve Email Subject Lines?
Subject lines decide whether people open your emails. Great content fails without a powerful first impression. The AI studies past open rates and wording patterns. It suggests the best subject lines.Instead of using only manual A/B tests, AI can:
- Predict open rates before sending
- Personalise subject lines for each user
- Test multiple versions at once
- Adjust tone based on behaviour
- Learn from campaign data
Best Time to Send Emails
Sending emails at the wrong time hurts results. AI looks at how people act to guess opens and clicks. This improves open and click rates in many ways.- Send emails when users are active.
- Adjust how often emails go out
- Stops inbox overload
- Find the best time to send
- Gets fewer unsubscribes
Predicting What Customers Will Do
AI does more than handle basic tasks. It predicts what customers will do based on past data. This helps companies make better decisions.Here’s what it can do:
- Find your best customers
- Show who is likely to buy
- Spot who might leave
- Show what else they may buy
- Estimate how much a customer spends one time
How Does AI Group Your Email?
Traditional segmentation uses simple filters like age or location. AI studies how people interact with emails. It makes groups based on what people do. This helps marketers send emails that matter.Here’s How AI Sorts Users
AI can classify users into:- Repeat buyers
- Cart abandoners
- Seasonal shoppers
- Inactive subscribers
- First time purchasers
How AI Boosts Campaign Flow?
Automation reduces manual work. It helps your email go out at the right time. AI tools send emails based on real time customer behaviour.Here are some examples:
- Welcome emails for new subscribers
- Abandoned cart reminders
- Reminders to reorder
- Feedback emails
- Emails to bring customers back
Related: Email Marketing Guide 2025
How AI Turns Testing Into Growth
Email marketing requires testing, but it can be time consuming. AI tools accelerate A/B testing by studying many variations.It helps you test better by:
- Selecting top subject lines
- Testing many content blocks
- Improving CTA
- Learning from past data
- Updating future campaigns
How AI Simplifies Email Design?
Email marketing is not just about words. How readers react depends on the structure and framework. AI tools check how the design works.These tools can further help you to:
- See where users focus using heatmaps
- Improve CTA button position
- Maintain the balance between image and text
- Improve how emails look on mobiles
- Test the variety of designs
How AI Eases Campaign Planning
Why Creative Teams Need Support
Creative teams often feel pressure during campaign planning. It takes time to come up with a new angle. Email sequences also take time and effort. Marketers can use generative AI for email marketing to make:- Event campaigns
- Guide emails
- Product launch emails
- Re engagement flows
- Loyalty programme updates
How Better Data Leads To Better AI
First hand data is becoming more valuable as third party cookies disappear. The AI tools rely on the data that you collect directly from the subscribers through email, web behaviour and CRM tools.A strong data plan includes:
- Clear consent gathering
- Subscriber preference centres
- CRM integration
- Ongoing data updates
- Behaviour based insights
How AI Helps Business Grow
Machine learning helps AI get better. It guides the design of new strategies. Every campaign provides useful data.This is how AI supports steady growth:
- Saves wasted ad spend
- On customer loyalty
- Increases average order value
- Improves the quality of interaction
- Strengthens data quality
Boots UK Case Study (2025)
Boots UK’s Personalised Email Plan
Boots UK is a leading health and beauty brand. It improved its advantage card email campaign in early 2025 using AI data. Their goal was to give offers based on shopping habits and product choices of people.AI for Email Campaigns
Boots used AI to study how often people buy and browse data. Instead of sending the same offer to everyone, each customer received an offer according to their interests. This plan led to :- 24% increase in clickthrough rate
- 18% growth in repeat purchases
- Increase in repeat customers
- More engagement of members

Turning AI plans into Real Results
This plan showed that AI for email marketing can lead to better results without losing consumer trust. It also showed that technology worked best when guided by people. Do you agree?Why We Must Use AI the Right Way
AI offers many benefits for marketers. However, it must be used carefully. Because you know that trust is easy to lose. In the UK, GDPR requires user consent and safe data storage.Best Practices for Businesses
To use AI responsibly, businesses should ensure:- Clear opt-in processes
- Secure data storage
- Transparent data policies
- Review AI results
- Human review of automated decisions
Building Trust Through Transparency
When businesses use AI responsibly, they build lasting trust. Customers feel more comfortable sharing their data.What’Next For AI in Email Marketing
Email marketing will become smarter. And we are only at the beginning. Instead of reacting to actions, the system will anticipate them. Content will adjust in real time based on user behaviour. AI will connect more with CRM systems.Upcoming Trends to Watch
In the future, you will see:- Real time behavioural triggers
- Fully customised product suggestions
- Smarter life cycle automation
- AI driven design optimisation
- Deeper analysis of first party data
Related: AI in Marketing: Hype Or New Standard
Final Thought
The role of AI in marketing is no longer a trend. The link between AI and marketing is shaping the future of digital communication. It helps brands deliver the right message at the right time. It also improves both results and creative quality. But success depends on using AI in a responsible way. It becomes a powerful tool for growth. If it is combined with a clear plan and quality data.Xoomplus feels that growth is achieved by having a focus and straightforward systems. AI does not replace human planning. It improves its precision, which is supported by data. Through the adoption of AI for email marketing efficiency, companies can improve.
If you are willing to update your email campaigns and transform insights into growth, Xoomplus will be happy to help. We create smarter plans that produce actual outcomes and success in the long term. If you want to deliver a better experience to your audience, contact us today.
Not getting enough opens and clicks from your emails?
AI can improve subject lines, timing, targeting, and automation all at once. Let our team show you how to boost results without increasing workload. Book a free consultation.
Faqs
AI is used to analyse customer data and automate campaign decisions. It helps personalise content, improve subject lines, predict behaviour, improve send times, and create smarter audience groups.
Yes. AI analyses past engagement patterns and suggests subject lines, content variations, and optimal send times. This increases the likelihood that subscribers will open and interact with emails.
Predictive analytics uses machine learning to study past customer behaviour and forecast future actions. It helps identify high-value customers, predict churn risk, and suggest relevant offers.
Yes, provided businesses comply with UK GDPR and PECR regulations. Companies must obtain clear consent, protect customer data, and provide transparent information about how the data is used.
Organisations must follow guidance from the Information Commissioner’s Office (ICO). This includes maintaining secure data storage, offering easy opt-out options, and reviewing automated decision-making processes.
Yes. AI tools help small teams automate segmentation, generate content variations, optimise campaigns, and scale operations without increasing workload.
